Whilst Arqiva takes all reasonable steps to ensure the accuracy of the information contained throughout the website, we are not able to guarantee its accuracy in all respects. Unfortunately, errors of omission or commission may arise. Accordingly, whilst the information is provided in good faith it can only be for guidance. Potential investors should make their own enquiries and searches and take appropriate independent professional advice as necessary. Nothing in this disclaimer should be construed as indifference on the part of Arqiva as to the accuracy of the above information - the company is committed to best practice in the administration of this website.

Privacy Policy


At Arqiva, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information whether it’s through visiting our website, emailing us, logging in to one of our systems or otherwise interacting with us.  It also explains how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.  By using our website, you’re agreeing to be bound by this policy.

Arqiva Limited is registered with the Information Commissioner’s Office as a data controller.  Our registered address is Crawley Court, Winchester, Hampshire, SO21 2QA and our Data Protection Officer (DPO) is our Head of Information Assurance.

If you have any questions about this policy or Arqiva’s privacy practices, please email us at dpo@arqiva.com or phone us on 01962 823434.

Information collection

How we collect information from you
We obtain information about you when you communicate with us or use our website or systems, for example, when you:

  • register to use our site or access any of our systems;
  • subscribe to any services on our site;
  • report a problem;
  • request further services or contact from us; or
  • enter a competition or promotion sponsored by Arqiva.com.

Types of information collected from you  
This depends on the nature of your contact with us but might include your name and address, email address, IP address and information regarding what information you’ve accessed and when. 

How long we keep your information for

We regularly review our document retention periods and keep your personal data for the minimum time necessary to fulfil our statutory obligations and to complete any necessary actions.

Who has access to your information

We do not sell or rent your information to third parties, or share it with them for marketing purposes.

Third party service providers working on our behalf

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to resolve problems and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Arqiva’s business network for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps to ensure that your privacy rights continue to be protected.

Your choices

You have a choice about whether you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at dpo@arqiva.com or telephone on 01962 823434.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: dpo@arqiva.com or write to us at: DPO, Crawley Court, Winchester, Hampshire, SO21 2QA. Alternatively, you can telephone 01962 823434.

Access to your personal information

You have the right to a copy of the personal data we hold about you.  We take every precaution to ensure that your information is correct but if we’ve got it wrong, please let us know and we will correct or delete the information as appropriate.

When we collect your personal data, we tell you what we will use it for.  If you want us to stop processing your data in anyway, please contact us and let us know.  We will let you know if stopping us using your information impacts upon the services we can provide you.

Where you have given us your consent to process your personal data, you can withdraw it at any time by letting us know.

If you want your data transferred to another organisation for them to provide services to you, please request it and we’ll arrange for the data to be made available to that organisation in a readable format.

At Arqiva, we don’t make any automated decisions based on the personal data you provide us but we may profile you based on relevant attributes (for example, your location) for our internal analysis and reporting purposes.  Please let us know if you wish to be excluded from profiling.

Finally, if you’re worried about how we look after your personal data, you can raise your concerns with our Data Protection Officer.  If you’re still not happy with our response you can escalate your concerns to the Information Commissioner’s Office.

Security precautions that protect from the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Website recording

We allow AddThis to collect certain anonymous information when you visit our website. AddThis may use non-personally identifiable information during your visits to our website to provide advertisements about goods and services likely to be of greater interest to you. They typically use a cookie or a third-party web beacon to collect this information. To learn more about this behavioural advertising practice, you can visit http://www.youronlinechoices.eu.


Like many other websites, Arqiva’s website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

Our website uses Google Analytics to analyse how users interact with our website. Google Analytics uses cookies, which are text files placed on your computer to collect certain information about you in an anonymous form. No personably identifiable information is collected about you unless you explicitly submit that information via a form on this website.

Google Analytics sets several web analytics cookies on your browser, these are the only cookies which this website uses. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. We use this information to help us to try to improve our website. Google may also transfer the information from the cookies to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Your IP address will not be associated with any other data held by Google. A full list of cookies used by Google Analytics and explanations on how they work are available here.

By using Arqiva’s website, you consent to the use of cookies and the processing of data by Google, on behalf of Arqiva, in the manner and for the purposes set out above.

You may refuse the use of cookies by selecting appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Aged 16 or under

We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.