The challenges facing Distribution Network Operators (DNOs)
Maintaining visibility across distributed network assets
Improving resilience against outages and disruption
Managing increasing volumes of operational data
Integrating renewable and distributed energy resources
Delivering regulatory and performance commitments
Protecting critical systems from cyber threats

How Arqiva Helps

Arqiva enables Distribution Network Operators to connect and monitor critical infrastructure across urban, rural and hard-to-reach locations.

Our Managed Connectivity service combines resilient communications technologies, proactive monitoring and utility sector expertise to help operators maintain control of essential assets.

Managed

Connectivity

Keep operational systems connected using diverse communications technologies.

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Operational

Visibility

Access the critical data required to monitor and manage network performance.

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Managed

Services

Benefit from 24/7 monitoring, support and service management from infrastructure specialists.

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Outcomes you can achieve
Improve operational visibility

Access reliable data from critical assets across your network.

Strengthen network resilience

Reduce the risk of communications outages impacting operations.

Support faster decision making

Enable real-time monitoring and response to network events.

Reduce operational complexity

Simplify the management of distributed communications infrastructure.

Support network modernisation

Create a digital foundation for automation and smart grid initiatives.

Prepare for the future energy system

Build infrastructure capable of supporting evolving network requirements.

Customer Story
“Offering a fully managed service, combined with deep expertise incritical national infrastructure and strong cyber-security credentials, we knew Arqiva was the right partner for us.”
Andrew Quail
Chief Transformation and Information Officer, SGN

Stay connected under any conditions. Unconditionally.

Discover how Arqiva can help your organisation maintain visibility, control and resilience across critical gas infrastructure.

Read the SGN case study
Telecommunication technician wearing a yellow hard hat and neon green safety vest inspecting equipment on a cellular tower against a clear blue sky.
Related resources
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Connectivity for smart utilities: changing needs fuelling concern As decarbonisation, climate resilience, and rapid technological advancements accelerate, is your organisation ready to meet the rising demands for connectivity? Get the report Get the report Based on an industry-wide survey and expert interviews, our latest report reveals how UK utility leaders see connectivity infrastructure rising to the challenges of a rapidly changing industry. Featuring exclusive insights from UK Power Networks, SSEN, Anglian Water, South East Water, and more, the report highlights connectivity’s vital role in digitalisation, net-zero transitions, and smart operations—while exposing utility leaders’ widespread lack of confidence in preparing infrastructure for future demands. Download the free report to discover: The new regulatory reality Why 85% of leaders believe that managing communications and connectivity across utility infrastructure networks will become increasingly complex in the years ahead. Beyond the meter Why only 55% of utility companies currently feel confident in understanding their future connectivity needs. The digital confidence model Why nearly half of industry experts (49%) express concerns over whether their companies have the necessary expertise and resources to tackle future connectivity challenges effectively. The Anglian Water story How market changes, rising security concerns, and regulatory shifts are impacting connectivity decisions.

Connectivity for smart utilities: changing needs fuelling concern
As decarbonisation, climate resilience, and rapid technological advancements accelerate, is your organisation ready to meet the rising demands for connectivity?

‍ Panelists from Energy UK and Arqiva outlined how ED-3 will demand smarter, more secure, and more resilient distribution networks amid rapid electrification, growth, and climate-driven volatility. Key pressures include network readiness, cybersecurity as a national security issue, and systemic resilience that spans IT/OT, processes, skills, and interdependent utilities (notably telecoms). Watch on-demand here Watch on-demand here Building a more resilient network – How DNOs can stay connected & ED3-ready Panelists from Energy UK and Arqiva outlined how ED-3 will demand smarter, more secure, and more resilient distribution networks amid rapid electrification, growth, and climate-driven volatility. Key pressures include network readiness, cybersecurity as a national security issue, and systemic resilience that spans IT/OT, processes, skills, and interdependent utilities (notably telecoms). DNOs must shift from long-term, rigid plans to adaptive, data-driven operations, increase real-time monitoring and control, and scale data management while sharing standardized, digestible network data with industry to reduce blind spots and guide investment. Collaboration across DNOs should deepen to align practices and improve reputations. Supply-chain partnerships will be vital to bridge skills gaps and accelerate delivery; examples include Arqiva’s managed connectivity that blends cellular and satellite for assured OT communications and risk transfer, with interest growing in enterprise-grade LEO for higher throughput and lower latency. Success in ED-3 hinges on outcome-focused design, resilience embedded end-to-end, and transparent engagement with customers and peers. Get the whitepaper Get the whitepaper Spakers Charles Wood, Deputy Director of Policy, Energy UK John Lillistone, Director of Market Development & Go-to-Market Strategy, Arqiva Russell Williams, Senior Product Manager, Arqiva ‍ "There’s under 1,000 working days until 2030 now, so in the near term we really need to see a drastic change to pull in all the expertise available so networks can make a swift transition to new technologies while building long‑term in‑house capability." Charles Wood Deputy Director of Policy, Energy UK Watch the Webinar HERE Watch the Webinar HERE

Building a more resilient network – How DNOs can stay connected & ED3-ready
Panelists from Energy UK and Arqiva outlined how ED-3 will demand smarter, more secure, and more resilient distribution networks amid rapid electrification, growth, and climate-driven volatility. Key pressures include network readiness, cybersecurity as a national security issue, and systemic resilience that spans IT/OT, processes, skills, and interdependent utilities (notably telecoms). DNOs must shift from long-term, rigid plans to adaptive, data-driven operations, increase real-time monitoring and control, and scale data management while sharing standardized, digestible network data with industry to reduce blind spots and guide investment. Collaboration across DNOs should deepen to align practices and improve reputations. Supply-chain partnerships will be vital to bridge skills gaps and accelerate delivery; examples include Arqiva’s managed connectivity that blends cellular and satellite for assured OT communications and risk transfer, with interest growing in enterprise-grade LEO for higher throughput and lower latency. Success in ED-3 hinges on outcome-focused design, resilience embedded end-to-end, and transparent engagement with customers and peers.
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