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These Terms of Use (“Terms”)explain how you may use Arqiva Limited’s (“Arqiva”, “we” or “us”) website at www.arqiva.com, and any other affiliate webpage or application on which these Terms appear (the “Website”). By using the Website, you agree to these Terms.If you don’t agree, you must not continue to use the Website.
These Terms do not apply to your access to or use of:
· any Arqiva service, platform or portal that is governed by separate terms and conditions;
· any services, products or arrangements which are subject to separate terms and conditions with you; or
· Arqiva’s systems, which is subject to our Code of Connection.
We are Arqiva (trading as Arqiva Limited), a company registered in England and Wales under company registration number 02487597. Our registered office is at Crawley Court, Winchester, Hampshire, SO21 2QA.
If you have any questions about the Website, please raise them via the Contact us webpage.
We want the Website and our communications to be accessible to all users. We take reasonable and proportionate steps to design and maintain the Website with accessibility in mind and to support users who need information in differing formats.
For more information, please visit our Accessibility page.
The Website is intended for use by users based in the UK. We make no promise that the Website is appropriate or available for use in locations outside of the UK. If you choose to access the Website from locations outside the UK, you acknowledge that you do so at your own risk and are responsible for compliance with local laws where they apply.
As a condition of your use of the Website, you agree not to:
· use the Website, or any contact forms on the Website, for any unlawful, defamatory, abusive, inappropriate or discriminatory purposes, or in any way that infringes intellectual property rights;
· pretend to be someone else or falsely claim affiliation with our company through contact forms;
· misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (including by way of a denial-of-service attack);
· use automated tools (robots, spiders, scrapers) to extract data or content from the Website; or
· attempt to gain unauthorised access to or interfere with the performance of our Website, the server on which our Website is stored, or any server, computer or database connected to our Website.
We reserve the right to investigate any violations of the above and, if necessary, suspend or block access to the Website and report activity to the relevant legal authorities.
If you believe that any content which is distributed or published by the Website is unlawful, defamatory, abusive, inappropriate, discriminatory, or infringes intellectual property rights, you should contact us immediately using the contact details in section 2 (About us and contact information) above.
Please do not send us confidential or commercially sensitive information through the Website unless we specifically ask you to do so.
We aim to keep the Website available and working properly, but we do not warrant or guarantee that it will always be available, uninterrupted, error-free or compatible with every device or software. We may suspend, restrict, change, modify, edit or remove all or part of the Website at any time without notice, including for maintenance, updates or operational reasons.
We or our licensors own the intellectual property rights in the Website and its content. You may view the Website, temporarily download and store pages , and print pages for internal use within your organisation. You must not otherwise copy, reproduce, distribute, modify or use Website content in anyway without our prior consent.
Trade marks and trade names may be used on the Website. Use by you of any trademarks on the Website is strictly prohibited unless you have our prior written permission.
The Website content is provided “as is”, for general information only, without any conditions, warranties or other terms of any kind. Accordingly, Arqiva provides you with the Website on the basis that Arqiva excludes all representations, warranties, conditions and other terms, to the maximum extent permitted by law. It is not intended to be legal, financial, technical or other professional advice and, if you choose to use or rely on any information on the Website, you should make your own enquiries and take independent professional advice as appropriate.
If you spot an error, please tell us using the contact details set out in section 2 (About usand contact information) above.
The Website may contain links to third-party websites. We do not review or monitor the websites linked to our Website and are not responsible for those websites or their content. The fact that we link to third-party websites does not mean that we approve of, endorse or recommend those sites, nor does it imply any association with their operators.
Your use of any third-party websites is at your own risk and you should read their own terms and privacy notices before using them. We disclaim all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other website and we disclaim all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party websites or any content on those websites, directly or indirectly accessed through links on Arqiva’s Website.
Other than those liabilities that cannot be excluded or limited by law, Arqiva excludes all liability to you in connection with these Terms or your use of the Website, whether in contract, tort (including negligence), misrepresentation, restitution or otherwise, which might arise from:
· your inability to use/access the Website (or any part it);
· any Website content that is inaccurate or incomplete;
· your use of or reliance on the content of the Website; or
· any bugs or virus which limit the availability of our Website or are transmitted to you during your use of the Website.
Your privacy and personal information are important to us. Any personal information that you provide to us will be handled in accordance with Arqiva's Privacy Policy which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
Our use of cookies is explained in Arqiva's Cookie Policy.
If you have a complaint about the Website, please contact us using the details set out in section 2 (About us and contact information) above.
No one other than you or us has the right to enforce these Terms.
If we do not enforce any right under these Terms, or delay doing so, that does not mean that we have waived that right.
If any part of these Terms is found to be invalid or unenforceable, that part shall be removed/severed and the rest will continue to apply.
These Terms and all disputes regarding these Terms (including any non-contractual disputes) are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms from time to time. The latest version will be available on the Website. Please check this page regularly to make sure you understand the terms that apply when you use the Website.
[Updated: September 2026]