Open monitoring for water: peril and possibility

Public trust in water companies is at a historic low, driven by environmental concerns, rising bills, and increased scrutiny.

At the same time, regulators and government are pushing for a fundamental shift toward open monitoring, a new model of near real-time, publicly accessible environmental and operational data.
This exclusive report explores what that transformation really means for the water sector.
Get the report
Aerial view of a wastewater treatment plant with multiple large circular sedimentation tanks containing water in various stages of treatment, adjacent rectangular tanks, and control buildings surrounded by greenery and paved pathways.

Based on research conducted between January and May 2026, this report combines:

Contributions from 40+ senior water sector stakeholders
Quantitative and qualitative analysis of current capabilities and challenges
Interviews with utilities, regulators and industry experts

What's inside the report

Why open monitoring is becoming essential

The regulatory, environmental and public pressures reshaping the sector.

What’s next after operator self-monitoring

Why legacy approaches are no longer enough, and what comes next.

How open monitoring can be successfully implemented

From sensor networks and data infrastructure to governance and standards.

How open monitoring can be successfully implemented

From sensor networks and data infrastructure to governance and standards.

What success looks like

How transparency, done right, can rebuild trust and improve environmental outcomes.

Some snapshots from the report

35%

of customers are satisfied with environmental protection efforts

1 in 5

water companies have full network visibility

7 in 10

water companies see monitoring reform as key to rebuilding trust

About this report

This report is produced by Utility Week Intelligence, in partnership with Arqiva, and is based on independent research across the UK water sector.

Access the full analysis on open monitoring in the UK water sector

Enter your details to access the report
Latest news
Get the latest
Three people in a line in a transmitter room.
August 13, 2026
Vale MP praises Wenvoe’s broadcast role and engineering expertise
Site serves more than 1 million people across South Wales
March 31, 2026
United Utilities hits major milestone as 200,000 smart meters installed
United Utilities has reached a significant milestone in its smart metering programme after installing more than 200,000 in the last twelve months.
October 9, 2025
Arqiva and Viasat Energy Services renew collaboration
Deal provides managed connectivity services for energy operations across Europe and Africa.
August 13, 2025
Arqiva’s Net Zero targets validated by the Science Based Targets initiative
Validation recognises Arqiva’s ambitious plans
July 29, 2025
Arqiva celebrates connecting 2.5 million Smart Water Meters to its network
Through reliable connectivity and industry-leading levels of data completeness, Arqiva is helping water companies to meet regulatory targets and push for a water-secure future
June 25, 2025
Arqiva joins SWIG
Arqiva will engage with fellow members to explore the latest developments in sensor innovation, environmental monitoring and data analytics
April 29, 2025
Jade Botterill MP Visits Emley Moor
Ossett and Denby Dale MP goes behind the scenes at our Yorkshire landmark site
January 20, 2025
Arqiva to deploy 1 million smart meters for United Utilities
Arqiva's network already supports over 2m smart meters for some of the UK's largest water companies
January 16, 2025
Affinity Water signs with Arqiva for Smart meter rollout
Agreement covers 400,000 properties in the Affinity Water supply area
October 3, 2024
Arqiva awarded contract to complete Anglian Water’s smart meter rollout
AMP8 award follows successful large-scale rollout to date