Service Excellence at Arqiva - Find out how we’re setting the standards that others follow

Commitment to excellence

Service excellence is a philosophy - it is about giving our customers absolute confidence in Arqiva

Service excellence is a philosophy - it is about giving our customers absolute confidence in Arqiva

At Arqiva we strive to ensure a cohesive, end-to-end service provision for all of our customers. To fulfil this commitment, we have created a Service Excellence Team, dedicated to improving the service we provide – working across all departments to promote customer interests and to influence operational activities, business processes and culture that form the customer experience.

Our Service Excellence Managers and Account Directors work in tandem to promote customer interests. Between them, they own and drive the operational and commercial agendas of our customers, influencing the design and build of our products and services to meet evolving needs.

The Service Excellence team also leads service design and change management, and is focused on balancing the imperatives of being flexible and reactive to the needs of our customers, while ensuring that suitable controls are applied that minimise risks to service. We take pride in consistently delivering service levels above contractual baselines. Our Service Excellence Managers are an integral part of our customer’s teams which enables strong engagement with, and understanding of, their teams and culture.

For more information on our Service Excellence team or the work we undertake, contact us on enquiries@arqiva.com

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