Site Matters

As one of the UK’s leading communications infrastructure and media services providers, we connect people wherever they are through the delivery of TV, radio, mobile and machine to machine communications.

Arqiva operates communications infrastructure sites across the UK

Arqiva operates communications infrastructure sites across the UK

We work with mobile network operators, independent radio groups and major broadcasters, and we have an interest in more than 16,000 telecoms and broadcast assets across the UK on sites owned by a range of people and organisations. The site owners we work with are a vital part of what we do.

With advances in technology, surging demand for communications services and new legislation including a revised Electronic Communications Code, our industry is changing. We’re committed to working with site owners to build strong, mutually beneficial relationships so we can make the best of the opportunities ahead of us.

Site owner factsheet

The site owners we work with are part of a large and vibrant community, making a significant yet unsung contribution to the smooth-running of our services. Here are some quick facts and stats to give you a sense of who they are and how we work with them.


Sites of interest


How does our relationship with site owners work?



What services do these sites enable?



Electronic Communications Code

The Electronic Communications Code was designed to facilitate the installation and maintenance of electronic communications networks in the UK. The latest update to the Code, introduced in December 2017, is intended to enhance investment in the digital infrastructure the country needs to succeed in the digital economy.

“The whole of the UK will benefit from the long-term reforms put in place by the new Code as investment in digital communications infrastructure is made easier, leading to a more sustainable, robust and technologically advanced physical network.”

Purpose of the code

In December 2017 a new Electronic Communications Code took effect as part of the Government’s Digital Britain Agenda. That programme is designed to help meet the public demand for more extensive coverage, better connectivity and faster services. For example, as part of The Code, Mobile Network Operators will be obliged to provide greater geographical phone coverage.

These changes will benefit everyone. The new Code will enable technology which can improve our social connections, enhance our ability to start a business, evolve the way we could access medical services , and enable new forms of entertainment and work. The UK’s ability to thrive in the digital economy depends on these improvements, and we’re committed to playing our part in implementing them.

The code and Arqiva site owners

There are three main ways site owners might see an impact from the changes to The Code. These are designed to make it easier for operators to roll-out network equipment quicker to improve coverage across the UK:

Valuation - Land-rental valuations will change. This move is designed by Government to help offset the considerable costs of maintaining and improving digital communications infrastructure, increasingly essential to our daily lives. As a result, the rent payments you receive could materially decrease in value, however in line with government policy this should reflect a fair price for the land.

Access - In future, operators will have automatic rights to access sites in order to amend or upgrade apparatus in certain circumstances. This will make it easier for them to deploy and maintain their infrastructure so that future generations of communications technology can be rolled-out more quickly.

Resolution - There is also a range of administrative changes that will improve dispute resolution and help prevent disagreements from holding up investment. Where possible we are eager to avoid disputes and remain committed to finding equitable resolutions to Code negotiations.

Our approach

We understand the impact The Code is likely to have on some of our Site Owners and we are committed to helping ease the transition, working together to reach fair solutions where changes to agreements are being proposed. We will be clear, right from the outset on how we’ll approach this. These are our Code Commitments:

Straightforward - Remaining transparent and open about the implications of the new regulatory framework provided by the Code

Timely - Responding quickly to your questions

Collaborative - Engaging with you directly to understand your concerns

Forward-thinking - Creating a positive environment for a durable, mutually beneficial relationship


News and views

Our most recent newsletter includes frequently asked questions about The Code.


Get in touch

If you want to know more or have a question, email us at