Council to provide free on-street Wi-Fi in Twickenham and Richmond

Residents and visitors to Twickenham and Richmond will be able to access 30 minutes of free Wi-Fi a day, thanks to Richmond Council.

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In time for the Rugby World Cup, residents and visitors with wireless devices such as smart phones, tablets or laptops will be able to log on to the ‘FreeRichmondWifi’ account to receive 30 minutes free Wi-Fi per day. Additionally, users will be able to access three websites –,, and – on an unlimited basis for free. The service will launch on 11 September, 2015.

The Wi-Fi service will help Richmond Council to adapt the way it delivers its services to suit residents’ and visitors’ mobile lifestyles, as people will be able to access services whilst out and about around the borough. With free 24/7 access to the Council website, it will also make it easier for residents to use local services online. This includes: viewing the latest discounts for the Richmond Card, locating the nearest community toilet scheme; and reporting graffiti, broken street lights, flytipping, potholes, and damaged pavements, for example.

We have worked in partnership with the Council to install initial Wi-Fi access points that will provide coverage in Twickenham, Teddington and Richmond, at no cost to the Council.  Any revenue generated from third parties on the WiFi network will be shared between the Council and ourselves.

“We are working hard to improve our website and put more services online. It's easier for our residents, and it cuts costs for us – savings that we pass onto Council Tax payers.

By giving our residents free Wi-Fi access to the internet for the 30 minutes – and our site for as long as they like – we are opening up accessibility for those residents who don’t have the internet.

I am also pleased that we are able to launch this in time for the Rugby World Cup. When thousands of people will be arriving in Twickenham, it is important that they can get online.” 

“Ofcom recently reported that 30 per cent of London residents do not have access to the internet in their home.  Offering council-led Wi-Fi access to local residents and visitors via their wireless devices opens up the opportunity to give internet access to more people. Arqiva is delighted to be working with Richmond Council to help improve its wireless network service, provide better community services to its residents, and assist with the economic development of the borough.”