Reports to:

Teleport Manager

Direct Reports:

None

Purpose:

• To operate and maintain the earth station facilities within the Teleport, and at remote sites, ensuring that required service standards are met
• Maintain working relationships with Arqiva staff at other facilities, service and systems suppliers

Key Objectives:

• Monitor and control all operational equipment within the Teleport (including associated terrestrial circuits) to ensure the appropriate level of customer service is achieved
• Using management systems, and other technical resources, clear equipment faults at the Teleport as quickly as possible.  Escalate issues to the Systems Engineer for assistance as required
• Assist in the replacement of faulty equipment (board or unit level) and arrange for the repair of such items to maintain the integrity of Teleport services
• Liaise with third parties (e.g. satellite providers, internal and external engineers) to investigate and clear faults within specified times
• Provide timely information and updates to customers and Network Operations Management during any service incident
• Produce accurate service reports following incidents and at the request Network Operations Management
• Assist in the reconfiguration of equipment and systems as necessary
• Assist in the running of the technical stores
• Assist in the production or amendment of documentation
• Assist in the completion of routine checks on site safety systems as required
• Assist the Teleport Manager in the maintenance of ISO9001:2000 accreditation
• Provide ad-hoc support to customers as required
• Ensure health and safety standards at the Teleport are maintained.  Promptly report any risks to the Teleport Manager
• Undertake technical training to ensure an up to date knowledge of the systems and technologies on site
• Shift working with extended hours at short notice
• Provide leave/sickness cover for Bedford MCR as required
• Travel to other Arqiva sites and customer premises on occasion
• Carry out any tasks commensurate with the post as directed by the Teleport Manager

Skills/Competencies

• Ability and desire to learn
• Able to work in a customer facing role within an operational environment
• Excellent communication skills
• Able to work with the minimum of supervision, to strict specifications and timescales
• Capacity to fault-find complex systems, and act quickly and decisively to restore service

Technical knowledge, Experience & Qualifications:

• BTEC ONC/OND potential, Maths GCSE (C or above), or similar level of knowledge and experience
• PC (or Linux) literate with a good understanding of Office applications

Personal Qualities:

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